Frequently Asked Questions

ShieldGrid Academy offers a range of IT security courses including Ethical Hacking, Network Security Essentials, Security Architecture, and Incident Response. Each program is designed to provide practical skills through interactive labs and real-world case studies.

No prior experience is required for our foundational courses. Beginners can start with introductory modules in cybersecurity basics, and progress to advanced topics as they build their confidence and skill set.

Most of our courses start with basic computer literacy and a willingness to learn network fundamentals. Familiarity with operating systems like Windows or Linux, basic command-line usage, and an understanding of common networking terms will help you get the most from our curriculum.

Practical labs simulate real-world scenarios, allowing you to apply theoretical knowledge in a controlled environment. You will practice configuring firewalls, analyzing threat logs, and performing vulnerability scans using industry-standard tools, which builds both skill and confidence.

Yes. All course content, including video lectures, downloadable resources, and lab environments, is accessible through our learning portal on desktop, tablet, or mobile. Progress syncs automatically so you can pause on one device and resume on another.

Our instructors and technical support team are available via email and live chat during business hours. You can also post questions in our community forum, where peers and experts share insights and troubleshooting tips.

Each course has recommended pacing guidelines, but you can access the materials for one year from your enrollment date. This gives you the flexibility to learn at your own speed while revisiting modules as needed.

Upon meeting all module requirements and passing the final assessment, you will receive a digital certificate from ShieldGrid Academy. You can share this credential on your professional profiles and with employers to showcase your skills.

All fees are clearly outlined at registration. There are no additional costs for lab access or support. Any optional advanced workshops or exam vouchers will be presented separately with full pricing transparency.

Our platform automatically tracks module completions, quiz scores, and lab exercise s. You can view your dashboard at any time to see your progress, upcoming tasks, and areas where you may wish to allocate extra study time.

Yes. If you decide to switch to another course with a similar or lower fee, we will apply your paid balance toward the new enrollment. Contact our support team to initiate a transfer.